FAQs
Your questions, our answers. It's clear, it's clear, it's crystal clear... But sometimes, it's better to spend a little time explaining rather than pedaling through the hassle!
To access your Member account, simply reset your password by clicking on this link.
Note that in this new platform:
– a “course card” is equivalent to a “pack”.
– each course is worth a certain number of “credits”.
– an “Invoice” section appears, allowing you to download your invoices directly from your account.
All your data has been preserved, no worries.
If you had any sessions left on a course card or subscription on your old account, don't worry, these sessions have been transferred to your new account in the form of credits!
You can access your remaining credits from your account, in the “Course Card” section.
⚠️ YOUR SESSIONS BECOME CREDITS ⚠️
Your account now works with credit packs.
1 session = 12 credits
Nos studios fonctionnent avec un système de crédits. Ce système vous permet de bénéficier de tarifs plus avantageux pour les sessions à faible demande. Afin de bien comprendre le fonctionnement des crédits, nous vous invitons à consulter la page dédiée à ces explications. Et c’est ici que ça se passe -> CREDITS, HOW DOES IT WORK?
Your subscription has been transferred to your account and remains unchanged.
- Weekly (1 session per week): your subscription does not change, you will always have access to one session per week in the concept in which you subscribed.
Unfortunately, we cannot apply the same benefits to them as Sanctuary subscriptions. You can upgrade them to one of our new offers at any time to access all the studios.
- 4 or 6 sessions per month: your subscription does not change, but it now gives you access to other Sanctuary concepts.
The commitment duration and the rate of withdrawal remain unchanged.
We have simplified our subscription offer to offer an even more flexible experience to our members.
From now on, we only offer two types of subscriptions:4 session subscription and the8 session subscription.
These subscriptions are billed weekly, providing more convenient and flexible scheduling for our members. The withdrawal day is that of subscription (example: I subscribe on Thursday, the withdrawal will take place every Thursday).
In addition, the credits are valid for 4 weeks and usable in all Sanctuary concepts.
They are available with two commitment duration options: 6 months and 1 year. Members can choose the option that best fits their needs and commitment to their health and wellness.
The Sanctuary Pass: access via a single customer account to all the concepts and studios of the Family Sanctuary.
Everything is centralized within the Sanctuary mobile application (downloadable from iOS And Android), designed to provide an unprecedented experience for our members.
It allows access to all Sanctuary studios with a single pass, thus offering the possibility of enjoying the best fitness experiences in one place :
1. Access to all your favorite studios with one pass, eliminating the need for multiple memberships.
2. Using old credits to access all Sanctuary Studios, providing a seamless transition to the new system.
3. Easy navigation between the different available fitness studios and concepts.
4. Simple and convenient booking of sessions directly from the app, allowing members to schedule their sessions in just a few clicks.
By joining the Sanctuary Pass, you can vary your sessions by exploring different fitness concepts each day, each offering a different experience:
- The Boxing Circle – 50% boxing / 50% bootcamp
- Studio Poses – Yoga / barre / pilates
- Space cycle – Indoor cycling
- DRIP Hiit – Circuit training
- Decibel – Dance workout
- Aqua by – Aquacycling
With the new Sanctuary Pass credit system, here are the prices updated for the different session options:
- 35€ = 1 session = 16 credits
- 149€ = 5 sessions = 14 credits / session – 70 credits
- 279€ = 10 sessions = 14 credits / session – 140 credits
- 499€ = 20 sessions = 13 credits / session – 260 credits
- 799€ = 40 sessions = 12 credits / session – 480 credits
Please note that credit validity periods remain unchanged, providing flexibility to use your credits according to your own schedule and preferences.
By purchasing a session for €35, we find it important to let you ability to access all sessions : off-peak sessions, peak sessions, special sessions, etc.
If you do not use all the credits, they can be carried over to your current pack on simple request, within the limit of their validity.
By purchasing a session for €35, we find it important to let you ability to access all sessions : off-peak sessions, peak sessions, special sessions, etc.
If you do not use all the credits, they can be carried over to your current pack on simple request, within the limit of their validity.
Your customer accounts are merged and grouped under one single customer account. The data from the different accounts are grouped together to form one.
It's surprising but it will only be your personal information (surname, first name, and address), which will be grouped under a single customer account. Your purchase and reservation history will be limited to that of the club concerned.
1. In the menu, click on “My Account” and log in.
2. Go to the “History” section of your account.
3. In the “Upcoming Reservations” list, click on the “Close” cross next to the reservation you wish to cancel.
4. Confirm the cancellation by clicking on the “CONFIRM” button.
Reminder: Any cancellation or modification of a session must be made at least 12 hours before the start of the session. Otherwise, the Member will have the reserved session deducted.
If you cannot attend your session, you have 2 options:
1. Cancel your session directly from your account
2. Send us an email at contact@space-cycle.com
However, remember to cancel your session 12 hours in advance. This would allow another motivated person to recover your spot. Otherwise, it will be deducted.
The session is designed so that the warm-ups help you avoid injury. We therefore advise you not to miss them. Unfortunately, you will be refused access to the session if you are late, and your session will be deducted.
Ready to ride?
From fitness to performance, come and try a complete session that allows your heart to become more resistant, more robust and especially more efficient during exercise ! Over the course of the sessions, you will visibly improve your breathing, develop your endurance and stimulate your blood circulation.
From the BASICS session for the first time, to the POWER session for the more daring, through the RHYTHM session… there are for all tastes but above all all levels !
Enough to clear your head and make you sweat as much as possible.
At SPACE CYCLE, all sessions are open to beginners, intermediates, advanced…The coaches are there to make you ride!
⚠️ If you are pregnant, certain movements can be adapted in case of difficulties. Ask your doctor.
⚠️ The SPACE universe is not recommended for photosensitive people.
Make sure you arrive 20 minutes before the start of the session. If it's your first time, the team welcoming you will explain everything about the session. Once you have gone through the box “cloakrooms“, the studio will open its doors to you 5 minutes before the start of the session. This will give you time to settle in and adjust your bike. Once installed, the coach will arrive in turn and the music will take you on a journey 45 minutes of riding. The coach will accompany you throughout the journey.
For a smooth takeoff, go to our guide page to know everything you need to know before your first trip.
Just take a tsports outfit and your water bottle, we provide the right shoes!
If you forget your water bottle, we sell bottles of water at the studio reception.
Leggings, jogging, t-shirt, crop top, bra, shorts… the important thing is that you are comfortable.
We provide the right shoes!
Just take a tsports outfit and your water bottle, we provide the right shoes!
En cas d’oubli de votre gourde, nous vendons des bouteilles d’eau à l’accueil du studio.
Our studio isfully equipped : towels, water fountains, code lockers, shower & care products, hair dryers and straighteners…
Quite !
For any questions, do not hesitate to send us an email at contact@space-cycle.com with all the necessary information. If you are in business, go directly to our dedicated page.
Several ways to contact us:
Email to: contact@space-cycle.com
Chat: directly at the bottom right of our site
And if you prefer to come see us, we will be happy to explain everything to you:
Studio Bonne Nouvelle – 6 Rue de l’Échiquier, 75010 Paris
Studio Bastille –151 rue du Faubourg Saint-Antoine, 75011 Paris
